The Rescu Story

Rescu Team News

Alarm Relay since 1972

Alarm Relay: Public Safety Since 1972

After being the victim of two burglaries in 1972, Paul Piscatelli decided it was time for better security and alarm monitoring service. Unsatisfied with the available options, he founded what is now Alarm Relay with a single promise: To provide a better, more affordable way to protect people and their properties. Since its inception, Alarm Relay has delivered on that pledge and has built a reputation as a low-cost leader in the security industry.

 

Trust Alarm Relay

Certified and Rated: A Company You Can Trust

Alarm Relay owns and operates a UL-Listed Central Station and maintains an A+ rating with the Better Business Bureau. Alarm Relay has been UL-Listed for the past 20 years. What that means is we are certified to have met difficult standards—our work is trusted by the industry and the insurance companies.

Underwriters Laboratories (UL) is the largest and best known independent, not-for-profit testing laboratory in the world; so when you are listed by them, you know it’s been tested and it is safe. Look underneath any electrical gadget, appliance or lightbulb, chances are, there is a UL stamp declaring the electrical device has been thoroughly tested and is safe for consumers use. We don’t just make claims but for twenty years we’ve been tested and found to back them up.

Alarm Relay is also proud to be a Five-Diamond rated business with The Monitoring Association (TMA). The TMA Five Diamond designation is granted annually to monitoring centers that satisfy all of the requirements of the five points of excellence:

  1. Commitment to random inspections and quality criteria standards by a nationally recognized testing laboratory such as FM Approvals, Intertek/ETL and UL.
  2. Commitment to the highest levels of customer service.
  3. Commitment to ongoing job-related education and testing by having 100% of its central station operators certified using the TMA online training series.
  4. Commitment to raising the industry standards through TMA membership and participation in its activities.
  5. Commitment to reducing false alarm dispatches.

We are proud to have our professionalism and customer service recognized by this Five-Diamond rating.

Alarm Relay is a family owned and operated business, helping people be safer for over forty years. While the Rescu app is our newest service, it’s just an extension of what we’ve always valued—your safety and security.

 

A Real-Life Crisis and the Need for Emergency Help

In 2015, Alarm Relay founder Paul Piscatelli started having terrible stomach cramps. The pain grew progressively worse and he soon realized he needed emergency help. The problem was, his wife was upstairs asleep where she couldn’t hear him calling her name and he wasn’t able to walk upstairs. He managed to get to the phone and dial 9-1-1.

When he reached the dispatcher, the pain was intense enough that it was difficult to talk. The dispatcher had a series of questions to ask him about his location, his address information and what type of emergency service he needed. While he recognized the need for this information, he also felt a rising impatience because of the pain. He managed to stumble through and thirty minutes later an ambulance took him to the hospital.

Luckily, what Paul suffered that night, although scary for him and his family, ended up not being a life-threatening illness, but it could have been. He was grateful for 9-1-1, the ambulance and the doctors at the hospital diagnosed him quickly, ending the pain. He was also sobered by a realization. If that pain had been a heart attack, it could have been fatal. Why, you may ask? Time is why. Time is of most importance during an emergency.

Paul was particularly concerned about the delays caused by the time wasted and consumed unnecessarily answering many questions prior to getting an ambulance to his home. That’s when he thought of a better way. He began writing down what he wanted—a way to send for an ambulance, without talking to a 9-1-1 dispatcher and simultaneously notifying his loved ones automatically. While it would take some time to work out all the features, this would be the genesis for the Rescu App.

 

Rescu Medical emergency response

The Rescu App is Now Available to Help Your Family in An Emergency

One of the things Paul’s emergency showed him is that people have a feeling of security from knowing the 9-1-1system is there but since they don’t use it, they don’t really know what goes on when they call the dispatcher. It’s only when you go through an emergency that you realize the disadvantages and weaknesses of the system.

When you are in medical trouble, you want to have help immediately. With heart attacks and other emergencies, every minute can be the difference between life and death. While 9-1-1 is a great service, it’s also slowed down by its success. People call for many different reasons, both emergency and nonemergency calls. The dispatcher needs to ask a number of questions to verify that it is an emergency, what type of service is needed, and the location of the caller. If the person is unable to answer, the dispatcher may send a police officer out on a welfare check to see if everyone is okay at the location of the call, but that means even more delay.

9-1-1 is meant to be the fast way to get help in an emergency, but Rescu is faster. Using Rescu, you’ve already indicated what service you need and your location. The Central Station immediately dispatches the requested ambulance. The Rescu Emergency App is the fastest way to get an ambulance, no talking required.

 

Rescu Emergency Dispatch Services

Rescu is a no-talking solution to emergency response

With the Rescu emergency app, you can quickly send out a fire, police, or medical alert and get the immediate help you need—with just two taps on your screen.

Rescu allows you to bypass the 9-1-1 routing process with a faster solution during an emergency.

Rescu for Travelers

Rescu Team News

Rescu for Travellers

Rescu for Travelers

Rescu is an important personal safety tool for those who travel frequently. Rescu, a modern personal emergency response system, is highly effective when paired with smart home systems.  For travelers, this is especially true because of the unique way Rescu works. Rescu sends help to your home or other identified address without you needing to be there. Rescu was created to overcome two critical gaps facing those who want great protection for their family and property.  

The first critical gap is the nature of 9-1-1 calls in some emergency situations. Verbal communication is not always possible or practical. Rescu provides a solution that requires no speaking. Rescu gets emergency responders to your dispatch address as fast as possible – likely faster than a 9-1-1 call.

 

The second critical gap is a location issue that will continue to plague 9-1-1 systems. Rescu allows the user to send help to their dispatch address even if the user is not currently in the same 9-1-1 jurisdiction as their home.  This is a very important point for travelers.

 

For a frequent traveler, such as myself, Rescu is especially powerful. I can send the appropriate emergency services to my home – from wherever I happen to be.  Combined with smart home technologies that I already have, I can respond to alerts and notifications by sending emergency services. When I get notifications from my cameras, motion detectors, smoke detectors, or doorbell, I can immediately respond. For travelers, this is a peace of mind only Rescu can provide.

 

Recently, when I was driving across the country with my son, I received an alert from my smart home system about motion in my backyard.  This was at a time we weren’t expecting activity. I was able to view the video instantly in my smart home mobile app and determine that our pool service was working at a time outside his normal schedule.  I did not need to dispatch emergency services. Had it been suspicious activity, I could have dispatched emergency services even though I was 1500 miles away – far outside my home’s 9-1-1 jurisdiction.

 

When travelling overseas, Rescu’s value is even greater for me because it is more complicated and slower to call emergency services from a foreign country. To do so, I would need to know the phone number for the police, fire, and medical services near my home. I would need to know the country code and dialing instructions for making a call to those numbers. Finally, I am not guaranteed the responders will answer or service a call coming from a foreign phone number. All of that is solved with Rescu – the press of a button, and no speaking required.