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Frequently Asked Questions

There are a couple of reasons Rescu can be faster than calling 9-1-1. First, Rescu uses a UL-certified, 5-Diamond rated Emergency Monitoring Center that communicates directly with the emergency services that have jurisdiction in your specific address location. This bypasses the step of the 9-1-1 operator and quickly gets your information to the services you need. Second, your information is stored in Rescu such as phone number, address, name. In cases where speaking is not possible, impractical, or dangerous, Rescu immediately dispatches the appropriate emergency services to your address.

When you select the dispatch type and press the “SEND ALERT” button, that dispatch signal is sent directly to our Emergency Monitoring Center – the same UL certified, 5-Diamond rated Emergency Monitoring Center that provides service to thousands of commercial and residential alarm systems. Your dispatch signal is immediately processed and the appropriate emergency services (Ambulance, Fire or Police) are sent to your GPS Location or Address you set up in your Rescu mobile app.

It is common for emergency services to respond with ambulance and fire trucks. However, you can easily dispatch fire services and then dispatch ambulance within Rescu. Our Emergency Monitoring Center will receive and process both dispatch requests.

Rescu 4.0 offers two different subscription levels, and each provides subscribers options for either monthly or annual pricing. Our first subscription level is Rescu for $7 per month or $59 per year.  Our second subscription level is Rescu Prime which offers GPS Location Based dispatch anywhere in the United States for $10 per month or $99 per year. Each of our options are affordable ways to have the fastest response in the case of an emergency. All subscription levels and payment options include ambulance, fire and police dispatch services, and allow up to four dispatch addresses. Read more about our subscription level features here link or compare our pricing to the cost of Life Alert.

You can cancel your emergency dispatch by either speaking with a Live Operator or pressing the “cancel dispatch” selection in the Rescu app.

It is important to us that Rescu users are familiar with their Rescu app. During an emergency is not the time to familiarize yourself with Rescu. We feel it is important to learn Rescu during a “safe” period, after which Rescu is fully functional. During the test period, you may use all of Rescu’s features without fear of accidentally dispatching emergency services. Of course, users can put Rescu into Test Mode at any time to review features and test their app.

Yes. With Rescu’s Prime subscription, First Responders are able to receive your precise GPS Coordinates of where you are requesting help. This helps First Responders find you and your loved ones faster. Having your precise location on roads, highways, parks, beaches, trails and many other locations around the United States are vital for emergency response.

Rescu’s Prime subscription works really well for travelers. Whether you are on your regular commute or you are traveling long distances, Rescu’s emergency monitoring center is standing guard, ready to assist should you need emergency services while traveling or if you were to experience an automobile accident.

Yes. Rescu sends the appropriate emergency services to any of the addresses you have set up in your Rescu app. With Rescu Prime, you can get help to any GPS coordinates in the United States. You can be anywhere and Rescu will get help to your current location or pre-configured address.

For example: If you have your home in Dallas, TX set up in Rescu but happen to be traveling to Chicago, IL you can still send emergency services to your home in Dallas by selecting your home address in Rescu and pressing the dispatch button, while in Chicago.

(Note: Rescu provides emergency service dispatch to US addresses only).

Unless you hit the SWITCH USER button in the MENU, your account will remain logged in. If you logged out and do not remember your password to log back in, you can press on the FORGOT PASSWORD link on the sign-in screen to reset your password.

Still have questions?

Our experts are here to provide answers and help you navigate Rescu like a pro. Feel free to LIVE chat anytime you need assistance by clicking on the chat icon located below.

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