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What Sets Rescu Apart From 911 Emergency Dispatch?

What Sets Rescu Apart From 911 Emergency Dispatch?


The 911 service is our universal helpline. You walk up to anyone on the street and ask them what to dial in an emergency, and you’ll undoubtedly hear those three numbers.

It’s familiar. It’s comfortable. And it’s free to use.

So, why bother with a mobile medical alert system like the Rescu app? Why pay the extra money when you could use the free public emergency dispatch service?

Today, we’ll be diving into the advantages that Rescu provides and how – with as little as $7 a month – you can have an emergency response system right in your pocket that’s faster, more convenient, and more reliable than the 911 service.

Public vs. Private Dispatch

Many people don’t realize it, but the very fact that the 911 system is public presents a slew of issues that can hinder your ability to get help in a crisis.

Issue #1

First, the 911 service can only send emergency responders to your location. If you’re out of town and you see someone break into your home on your security camera, calling 911 won’t do you any good. 

There’s no way to send the police (or fire or medical services, if necessary) to your address. That is unless you’re close with your neighbors, and you can ask them to call 911 for you. 

But there’s a chance that they won’t pick up, and even if they do, they may not be home themselves.

Issue #2

Second, when you call 911 – contrary to popular belief – the dispatcher doesn’t actually know your location. And of course, they don’t know what kind of situation you’re in either.

So, they’re required to ask you a series of questions to figure out what’s going on and what kind of help you need. As helpful as this process can be, it takes up far too much valuable time…

Time that help could be on its way.

Issue #3

The third issue has to do with the fact that the 911 service is heavily dependent on verbal communication.

What if you’re in severe pain and can’t speak during an emergency? How can you let the dispatcher know what’s going on if you can barely talk? 

What if you’re deaf or hard of hearing?

These situations can further complicate the emergency response process, delaying the help you need even more.

For a full breakdown of the issues that come with the 911 service, check out our blog about the five downfalls of public dispatch.

High-Quality Service & Security – Guaranteed

The authorization and certification processes required to become a dedicated medical alert system are incredibly rigorous, and we’re proud to say that the Rescu app meets the highest industry safety standards. 

Rescu is certified by Underwriters Laboratories, a global safety certification company. And The Monitoring Association (TMA) awarded Rescu their 5-Diamond Monitoring Center designation for the highest quality security and dependability. This is the same rating given to companies like ADT and Vivint.

To receive this recognition, the Rescu service must meet a variety of standards, including being outage proof (with three to four methods of backup power), the headquarters building must be entirely safe from attack, and many more.

Dispatch Emergency Services to Your Address from Anywhere

Unlike the 911 alert service, if you’re away from home and something goes wrong, you can dispatch services to your address from anywhere in the world with the Rescu app, as long as you have a network connection on your smartphone.

Also, you can save up to four addresses on the app, so if you have a loved one who’s elderly or hard of hearing, you can add their location in case of emergency.

The Help You Need, Without Saying a Word

With the Rescu medical alert system, there are no lengthy phone conversations. In fact, you don’t have to say a single word. 

When tragedy strikes, simply:

  1. Open the Rescu app
  2. Tap the services you need – fire, police, or medical
  3. Make sure the selected address reflects your current location
  4. Tap “Send Alert”

And our private dispatch team will send help to your address right away.

Notify Emergency Contacts Immediately

When you set up your Rescu account, you’ll be prompted to enter your emergency contacts.

You can add your spouse, family members, close friends, even your doctor if you like, and the list can be as long as you want.

Whenever you send an alert through the Rescu app, it not only sends help to your registered address right away, but also notifies each of your emergency contacts at the same time.

That way, the ones closest to you are aware of your situation and can provide whatever support you need.

Five-Diamond Medical Alert System in the Palm of Your Hand

With the Rescu app, you’re not just investing in a reliable emergency service. You’re investing in the guarantee that when you send for help, you’ll get it immediately – no talking, and no delays. And, of course, all the perks that we covered above. 

If you want a mobile medical alert system you can count on, download the Rescu app today and get started for just $7 a month.

Also, be on the lookout for our new Rescu Prime subscription launching this summer! With this update, we’ll be upgrading Rescu to a GPS medical alert system and adding several more exciting new features. We can’t wait for you to see what we’ve been working on!

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