911 centers nationwide are struggling to manage high call volumes. Luckily, Rescu helps carry some of that burden
Emergency victims and families across the country have been severely impacted by the state of the 911 system.
A quick Google search is all it takes to find countless articles outlining how 911 wait times have drastically increased over the last two years. Although some areas have seen improvement, many people are still experiencing dangerously-long response times—as long as thirty minutes or more.
Thankfully, emergency response technology—like the Rescu app—helps relieve some of the ever-mounting pressure on the 911 system, providing an alternative for everyday people and taking stress off of the many dedicated 911 operators.
In the article below, we’ll explore the causes of these life-threatening delays and how Rescu is a potent remedy for many of the ailments the 911 system is suffering from. But first…
What is Rescu?
The Rescu app is the fastest way to get help in an emergency.
Created by the Watchlight Corporation, an El Cajon-based monitoring company with 50 years of experience protecting and saving lives, Rescu was made with one purpose:
To save you time when you need it most.
Whether you need fire, police, or medical services, two taps on your phone is all it takes to dispatch help to your pre-registered address or current location anywhere in the United States. There’s no need to talk with a dispatcher, answer any questions, or waste time trying to explain your situation.
This personal safety app gets you the help you need in seconds—much faster than 911, and with much less hassle.
911 Wait Times & The Current State of the System
As mentioned above, 911 centers nationwide are drowning in a sea of incoming calls. One of the driving reasons for this is the fact that these centers are chronically understaffed.
The pandemic took a major toll on many different industries over the past two years. Unfortunately, the public emergency system is one of them, and 911 wait times have shot up as a result.
The immense stress of taking emergency calls for hours every day, paired with less-than-ideal pay in areas across the country, turns many would-be operators away from the position. With the financial impact of the pandemic, it’s simply not a viable job option for many people.
As you can imagine, with so many empty seats, existing operators are forced to pick up the slack. That means extended shifts—often up to sixteen hours—and for multiple days in a row.
On top of all that, 35% of the 911 calls these overworked operators deal with on a daily basis aren’t even emergencies.
Put these factors together, and you have a recipe for 911 wait times that are far beyond acceptable.
How Rescu Works
There are two ways to get help with Rescu:
You can dispatch responders to your physical address or use GPS-based dispatch to get help wherever you are in the United States.
Here’s how it works…
During account setup, you’ll add up to four physical addresses (which you can select from when sending an alert), your emergency contacts, and any relevant medical information responders need to know.
When you send a Rescu alert, you completely bypass the 911 operator—and the system as a whole.
In seconds, the app sends your alert—including your address or current location and medical information—to Rescu’s private dispatch center, which immediately notifies the nearest emergency response team.
There’s no need to speak to anyone on the phone because you already added all your information to the app when you set up your account.
Rescu collects and sends this info without a conversation, saving you precious time when dealing with the extreme stress of an emergency.
And if for whatever reason, you want to speak to someone once you’ve sent an alert, you can reach out by phone or two-way text chat in the app.
Rescu has private dispatch operators on staff 24/7 who are specially trained to support Rescu users, so you’ll never have to worry about going unanswered.
The Antidote: How Rescu Helps Relieve 911 System Stress
Rescu’s growing user base isn’t just good for the thousands of customers who have a greater sense of security and peace of mind.
It also has a beneficial effect on the 911 system.
More Rescu users means fewer 911 calls, which means less stress for operators everywhere. With some weight off their shoulders, they can focus more on providing life-saving services to those in need.
This trend may help improve 911 wait times across the country, repairing people’s trust in the public emergency system and putting their minds at ease.
Get the Help You Need. Fast & Worry-Free
Increasing 911 wait times have left people anxious about calling for help, which defeats the purpose of the system.
When you send for help in an emergency, there shouldn’t be a shred of doubt in your mind about whether you’ll get an answer in time.
With Rescu, worry is off the table.
By removing the “interview” and triage stages of the process, the Rescu app provides the fastest emergency response times available.
And with a paid user community to support Rescu’s dedicated dispatchers, you can take comfort in knowing that there will always be someone on the other end.
Download the Rescu app today for top-notch security at your fingertips—twenty-four hours a day, seven days a week.